Frequently Asked Questions

pk367 requires a valid government-issued ID to verify your identity. For Pakistani users, this is typically your National Identity Card (CNIC). You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, fully visible, and unexpired. KYC is mandatory before any withdrawal can be processed.

Yes. pk367 is strictly for adults aged 18 and above — or the higher minimum age required by the operator's licence jurisdiction. Age is verified during the KYC process. Any account found to belong to an underage user is immediately suspended and the matter handled in accordance with applicable regulations. We do not make exceptions under any circumstances.

No. Each user is permitted to hold only one pk367 account at a time. Operating multiple accounts — whether under the same name, different names, or the same device — is a breach of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you have forgotten your login, use the password recovery option rather than creating a new account.

Click "Forgot Password" on the login screen and enter the email address or mobile number linked to your pk367 account. You will receive a reset link or one-time code within a few minutes. Follow the prompts to set a new password. If you no longer have access to the registered email or number, contact our 24/7 Live Chat support team for assisted account recovery with identity verification.

Log in and navigate to Account Settings. Most contact details — such as your email address or phone number — can be updated directly from your profile page, subject to a verification step. Core identity fields (legal name, date of birth) cannot be self-edited after KYC approval; contact Live Chat support if a correction is genuinely required due to a documented error.

pk367 supports a range of payment references familiar to Pakistani users, including Easypaisa, JazzCash, Raast, and bank transfers via HBL, UBL, Meezan Bank, and Bank Alfalah. Please note that these names are listed for contextual reference only — they do not imply that any bank or wallet provider endorses, supports, or is affiliated with gambling transactions. Available methods are displayed in your account cashier at the time of deposit.

The minimum deposit threshold on pk367 is displayed in the cashier section of your account, denominated in PKR. Minimum amounts may vary depending on the deposit method you select. We recommend checking the cashier at the time of your transaction for the most current figures, as these can be updated in line with promotions or operational requirements.

Withdrawal processing times depend on the method chosen and whether your KYC verification is complete. Once pk367 approves a withdrawal request, funds are typically dispatched within 24–72 hours. Bank transfer timings (HBL, UBL, Meezan Bank, Bank Alfalah) may add further processing time on the receiving bank's end. Incomplete KYC is the most common cause of withdrawal delays — ensure your documents are verified in advance.

Withdrawals can be held for several reasons: pending KYC documents, unmet bonus wagering requirements, a security review triggered by unusual account activity, or a mismatch between the withdrawal method and the original deposit source. Log in to your account to check for any pending verification tasks. If the reason is unclear, contact our Live Chat support team — they can review the status and advise on next steps.

pk367 does not charge platform-level fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet like Easypaisa or JazzCash, or a bank — may apply their own transaction charges. These are outside pk367's control. Currency conversion fees may also apply if there is a mismatch between your account currency and the payment method's default currency. Always review your provider's terms before transacting.

pk367 offers an extensive sportsbook covering cricket — including Pakistan domestic and international fixtures, PSL T20 matches, and ICC tournaments — alongside football, tennis, basketball, UFC, kabaddi, and more. In-play (live) betting is available on most major events, letting you place bets while the match is in progress. Market depth varies by sport and fixture; popular Pakistan cricket matches typically carry the widest range of betting options.

The pk367 casino library includes hundreds of slot titles, classic table games (roulette, blackjack, baccarat, poker variants), and a full live dealer section where real croupiers stream games in real time. Instant-win games and virtual sports rounds out the offering. The live casino section is particularly popular among Pakistani users who enjoy the social, interactive feel of a real casino environment from their mobile device.

Live streaming availability on pk367 depends on the specific fixture and applicable broadcast licensing. Where streaming is available for an event, it is accessible via the match detail page within the sportsbook — typically requiring a funded account or a recent bet on that event. Not all cricket or PSL matches will have a stream available; check the sportsbook at the time of the event for live streaming indicators.

Cash-out allows you to settle a bet before the event concludes — locking in a portion of potential winnings or limiting losses depending on how the match is progressing. The cash-out value fluctuates in real time based on current odds. It is available on selected markets, including many cricket and PSL betting markets. You will see a "Cash Out" button on eligible open bets within your account's My Bets section.

Yes. pk367 is built mobile-first and works smoothly on Android and iOS browsers without requiring a dedicated app download. The platform is fully responsive — sports betting, live casino, account management, and responsible gambling tools all function seamlessly on a smartphone or tablet screen. For the best experience, use an up-to-date browser such as Chrome or Safari on your device.

pk367 offers a welcome bonus for newly registered users who make their first qualifying deposit. The specific bonus amount, match percentage, and any free bet or free spin allocation are displayed on the promotions page at the time you sign up. Bonus offers can change periodically, so always read the current terms before depositing. Bonuses are credited in PKR to your bonus balance upon qualifying deposit confirmation.

A wagering requirement (also called a rollover) specifies how many times you must bet through a bonus amount before it can be withdrawn as real cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place bets totalling PKR 10,000 before the bonus converts to withdrawable funds. Not all bet types contribute equally — sports bets and certain casino games may count at different rates. Full details are in the specific promotion's terms.

Yes. Most pk367 bonuses carry an expiry window — typically between 7 and 30 days from the date of crediting, depending on the specific promotion. If the wagering requirement is not completed within the stated period, the bonus and any associated winnings are forfeited automatically. The countdown and remaining wagering progress are visible in the Bonuses section of your account dashboard so you can track where you stand at any time.

Yes. pk367 runs regular promotions beyond the welcome bonus — including reload bonuses, enhanced odds on Pakistan cricket and PSL fixtures, free bet clubs, cashback offers, and seasonal campaigns tied to major ICC tournaments. Promotions are listed on the pk367 promotions page and updated regularly. Eligibility conditions vary per offer; some are opt-in while others are credited automatically to qualifying accounts.

No. Bonus funds are not withdrawable until the full wagering requirement has been met. If you choose to withdraw your real-money balance before completing the wagering requirement, the active bonus and any bonus-derived winnings will be removed from your account. Your real-money funds remain yours and can always be withdrawn at any time, subject to standard KYC and withdrawal processing requirements.

pk367 uses industry-standard SSL/TLS encryption to protect all data transmitted between your browser and our servers. Account access is protected by password authentication and optional two-factor authentication (2FA). Our systems are monitored continuously for suspicious activity, and any unusual login attempts trigger automatic security alerts. We never share your personal data with third parties for marketing without your consent. Full details are in our Privacy Policy.

pk367 provides a full suite of player protection tools accessible directly from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time limits with reality-check pop-ups, cooling-off periods (24 hours to 30 days), self-exclusion (six months to permanent), and a full downloadable account activity history in PKR. Protective limits take effect immediately upon saving. Increases to limits have a mandatory review delay. Visit our Responsible Gambling page for full details.

Log in to your pk367 account, go to Account Settings, and select the Responsible Gambling section. Choose Self-Exclusion and select your preferred duration — six months, one year, three years, or permanent. The exclusion takes effect immediately: your account is closed, you cannot log back in during the exclusion period, and all marketing communications are suppressed. Self-exclusion cannot be reversed before the chosen period ends. If you need help activating it, Live Chat support is available 24/7.

pk367 is not regulated by the Government of Pakistan, the State Bank of Pakistan, the PTA, or any Pakistani provincial authority. The platform operates under an international gaming licence from the jurisdiction in which it is incorporated. The Prevention of Gambling Act, 1977 and other applicable laws may restrict gambling activities in Pakistan. This answer does not constitute legal advice. Pakistani users are responsible for understanding and complying with their local laws before participating.